Quick Support Session

Do you need help with any IT related issue? We can help. This option is available to anyone looking for remote assistance or advice on an ad-hoc basis. Our time is charged on an half-hourly basis – pay for the first hour upfront and any additional hours will be invoiced for online payment. If we resolve the issue… Read More »

PDF document contents are not indexed by Windows indexer

You may have wondered if Windows indexer can index the content of your PDF files – yes it can! In fact it should be, and if it is failing to do so it is likely you will see this in ‘advanced’ section of ‘indexing options’. The reason being that a component provided by Adobe is missing. You will… Read More »

msiexec 1603 errors Outlook addin uninstall fails

Some useful troubleshooting steps when you cannot remove or install an updated Outlook addin – 1. Run the installer from the command line calling the /lv switch to enable logging and review the log for clues. example – msiexec /i “c:\msitest\installer.msi” /qn /lv “c:\msitest\installer.log” (replace ‘installer’ with the relevant installer name) 2. Fix problems with the Microsoft ‘Fix it’… Read More »

Office 365 cannot send email from a distribution list or alias

I recently started using Skype for Business which is a great product for webinars and decided to try out Office 365. It was not long before I started to have my doubts. I encountered several issues during setup mostly due to having to wait for certain settings to take effect. I liked the shared mailboxes – which could… Read More »

User cannot create Skype for business meetings

You have a valid office 365 subscription yet a user complains they cannot create a skype meeting request. You can also tell that when logging in as the user and clicking on the ‘change user’ icon top right that there is no green bar or to sign in to IM. You have waited 24 hours for the service… Read More »

Sitemap stops working – page not found

Make a change or updated your wordpress site and suddenly your Yoast SEO sitemap just stops working without any explanation? Simply go into Settings and Permalinks and set the post type to custom with a value of %postname%. If it is already this switch it to something else and then set it back.

AutoCad LT crashes with error 0xbd5a4640 when printing to OCE TDS 450

Simply select the regular print driver and say save as to create a PC3 printer driver for Autocad. You can modify this as you wish and use it for printing succesfully.

Outlook 2016 will not open word attachments

Have you seen the error “word experienced an error trying to open the file” when using Outlook 2016? This is because the Office trust settings are preventing you from opening untrusted files. Follow these steps to work around the issue – Close Outlook Open Word Go to File and Options Go to Trust settings, and advanced settings Go… Read More »

Troubleshooting WordPress HTTP 500 Errors

You try and update WordPress to a new version and it breaks! Here are some handy troubleshooting steps to help you find and fix the errors Turn on debug mode – you need access to your website by FTP or control panel. Edit the file called wp-config.php which is located in the folder /public_html You need to edit… Read More »